Quente Products does not have a physical shop. Products available online only.
We offer FREE shipping throughout South Africa on all retail orders over R450.
We are unable to fulfill any orders internationally.
There may be unforeseen delivery delays on rare occasions, such as weather, hijackings, or incorrect deliveries. We send out the courier tracking number once the order is in transit. Please contact us should a delivery delay occur, and we will do our best to resolve any delays.
Returns & Refund
We want happy customers, and we promise to do our very best to ensure you receive quality products and an awesome customer experience. We are here to make right any issues that may occur.
If you are not completely satisfied with the quality, and/or the product is defective in any way, you can return the product to us within 10 working days and we will either replace it, or credit your account.
Please note: product images are for illustrative purposes and may differ from the actual product.
Should you receive damaged products, please contact us within 10 working days, and we will make arrangements for a replacement product. Simply contact us with a photograph of the damaged item so that we can assist in resolving the issue as quickly as possible.
Although we make effort to ensure that your order is processed correctly, human error is possible. If your order is missing any items at the time of delivery, please let us know within 10 working days, so that we can resolve the issue.
If you decide after receiving your product, that you want to return the product, for whichever reason, we will accept the returned products within 10 working days from delivery, as long as the product is returned in it’s original, unopened, and unused condition. The cost of delivery for such return will be for the customer’s account. A refund will be made within 3 working days, once the product has been received, inspected, and returned into stock.
If you have any questions on how to return your item to us, please feel free to contact us.
Cell Number: 076 359 1201